July 11, 2016
What I Chick-Fil-A Taught Me About Excellence

What Chick-Fil-A Taught Me About Excellence

I’m sitting at a Chick-Fil-A having my mind blown. They are proving to me that you can take whatever it is that you’re doing—in this case, fast food—and find purposeful ways to improve the experience of those whom you’re serving, that you can pursue excellence in any setting, however glamorous it may or may not be. The young guy who took my order—I’m almost positive that he can’t legally drive yet—looked me in the eye, made me feel welcome, and asked me unprompted and very sincerely how my day has been so far. I could hear that he was speaking […]