July 11, 2016
What I Chick-Fil-A Taught Me About Excellence

What Chick-Fil-A Taught Me About Excellence

I’m sitting at a Chick-Fil-A having my mind blown. They are proving to me that you can take whatever it is that you’re doing—in this case, fast food—and find purposeful ways to improve the experience of those whom you’re serving, that you can pursue excellence in any setting, however glamorous it may or may not be. The young guy who took my order—I’m almost positive that he can’t legally drive yet—looked me in the eye, made me feel welcome, and asked me unprompted and very sincerely how my day has been so far. I could hear that he was speaking […]
April 1, 2016
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Crucial Question: Who Do You Believe That You Are?

  Yesterday I made a short video about how my view of myself had shifted and how that had affected my actions. This morning, as I listened to a local sports talk host whom I enjoy, he began talking about the old adage, “Dress for the job you want, not the job you have.” That tied in nicely. This is a similar concept, but it’s internal instead of external. The concept there is that people will treat you the way they perceive you. Dress like an executive, and after a while, they’ll begin to see you and treat you that […]
February 17, 2016
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What I Learned From My Experience With Apple’s Customer Care

I’m a Mac user—nay, a Mac lover. They’ve done an exceptional job of not only gaining customers, but creating disciples, witnesses to their products’ user-friendliness. I’m guilty of the occasional light-hearted jab at a couple of my PC-using team members. The joke always being, when they’re having issues with any of their non-Mac “devices,” that they should just get a Mac. Because Macs simply don’t have problems. The problem with that thinking–that Macs don’t have problems–is that this particular Mac user is having a problem. And that’s a problem. I remember, while reading the book Steve Jobs (can you guess what […]
January 13, 2016
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How to Get a Record Deal in 5 Easy Steps

I got a record deal. I did! I did it. I dreamed about it, cried about it, prayed about it and obsessed over it for over a decade, and then… I got one. I’m not going to downplay my experience, because it was awesome. I got to do things that many a 15-year-old daydreams about. When I reflect back on that process, I realize that there are principles that can be applied to the building of any business, to the building of any significant project that is worth conquering, to the accomplishment of any worthy goal. So you’re ready to take […]
January 11, 2016
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What I Learned About Leadership From a Snarky Real Estate Agent

As you may know, I work in real estate here in beautiful Nashville, TN. Yesterday I heard another agent remark with an old adage, “Buyers are liars.” I cringed. First of all, to clarify, the spirit behind the phrase is this: It’s not that buyers are actual, miscreant, immoral spewers of deception. It refers to the propensity of people buying a home to be—perhaps unwittingly—unclear on what they want. One day they want this, then you show it to them and they change their minds and they want that. We’ve all been indecisive at some point in our lives, right? […]
December 4, 2015
Consistency to executing effective and purposeful systems is critical to success as an entrepreneur, leader, business person, etc. Creating the right systems is important.

“Consistency With WHAT, Though?” (Creating Systems to Accomplish Goals)

Great question. My previous post, in which I blasted the Cleveland Browns for being terrible, talked about the importance of committing to a vision and then to a system that supported that vision, and finally, executing that system consistently over time. I got feedback asking, “What is the system? How do I develop this type of system?” “Let me explain. No, there is too much. Let me sum up.” (Princess Bride, any one??) The term “system” may make it sound like more than it is, so I’ll start with a fun and simple example. My goal: I want to get leaner […]