May 29, 2017
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What if you had the AUDACITY?

Today, I encourage you to consider what goals you would set if you just had the brash audacity to set them. This is an idea I lifted while reading the book The 10X Rule by Grant Cardone. (Highly recommended if you want to get motivated to explore levels of effort that you haven’t experienced before!) We often don’t set truly ambitious goals because, as soon as we think them, our lizard brain tells us not to bother, we can’t do it. In fact, I’ll be the first to confess that when I want something badly, I’m more apt to avoid going […]
July 11, 2016
What I Chick-Fil-A Taught Me About Excellence

What Chick-Fil-A Taught Me About Excellence

I’m sitting at a Chick-Fil-A having my mind blown. They are proving to me that you can take whatever it is that you’re doing—in this case, fast food—and find purposeful ways to improve the experience of those whom you’re serving, that you can pursue excellence in any setting, however glamorous it may or may not be. The young guy who took my order—I’m almost positive that he can’t legally drive yet—looked me in the eye, made me feel welcome, and asked me unprompted and very sincerely how my day has been so far. I could hear that he was speaking […]
March 28, 2016
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Beware the Dangers of Quick Riches

In one of the pillars of success literature, Think and Grow Rich, Napoleon Hill states, “Quick riches are more dangerous than poverty.” Perhaps that’s why, according to the New York Daily News, almost 70% of lottery winners end up broke within 7 years. I can tell you whose fault it isn’t: the money. Money doesn’t make you broke. I know many people with a good amount of it, and they’ve managed to not only keep from going broke, but to grow that money, to invest and give generously, to do great things with that tool. One pretty crucial difference between […]
March 2, 2016
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Do You Have the Courage to Visualize Generosity?

Champions visualize. Pitchers visualize throwing the perfect game. Sprinters visualize breaking the tape. Speakers visualize engaging and dominating a room of awed listeners. Almost unanimously, those who accomplish above average goals engage in some form of visualization. Whether it’s forming a vision for where you’d like to be in two or five or ten years, or it’s visualizing success in the specific tasks that the day holds, visualization is integral to pressing toward big goals. (If you don’t have big goals… GET SOME!) I’m not writing to sell you on visualizing, though. I’m going to skip that step, assume that […]
February 17, 2016
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What I Learned From My Experience With Apple’s Customer Care

I’m a Mac user—nay, a Mac lover. They’ve done an exceptional job of not only gaining customers, but creating disciples, witnesses to their products’ user-friendliness. I’m guilty of the occasional light-hearted jab at a couple of my PC-using team members. The joke always being, when they’re having issues with any of their non-Mac “devices,” that they should just get a Mac. Because Macs simply don’t have problems. The problem with that thinking–that Macs don’t have problems–is that this particular Mac user is having a problem. And that’s a problem. I remember, while reading the book Steve Jobs (can you guess what […]
December 7, 2015
In order to achieve success, to reach a vision or conquer a goal, you must first steward the task in front of you with diligence and excellence. This is the process of becoming a leader.

Be a Steward of the Task at Hand

One pillar of mindset that I share with the agents on my team here in Nashville is this: take the next step. But what does that even mean? If you’re like me, you’re an ambitious person. You’re hungry to grow, to excel. You want to be smarter, accomplish more, earn more, conquer more. I can see you nodding vigorously as I write this. Wherever we are, we want to be further along, and we want to be there now! These are fantastic traits—the desire to live this life dialed up to “10” is something that I for one haven’t figured […]